apk365 Privacy Policy – Your Data, Protected

1. Introduction

apk365 ("we", "us", "the Platform") is committed to protecting the privacy of every user who registers and plays on our platform. This Privacy Policy describes how apk365 collects, processes, stores and protects the personal information of players based in Pakistan and elsewhere.

This Policy applies to all services offered through the apk365 website and Android application, including sports betting on cricket, PSL and football, the Game Lobby, Fish Games, Bingo, Promotions and all associated account and payment features.

By creating an account on apk365, you confirm that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please do not register or continue using the platform.

2. What We Collect

apk365 collects personal data that is necessary to provide a safe, functional and compliant gaming platform. The categories of personal data we collect include:

We collect only the minimum data required for each purpose. We do not collect sensitive data such as biometric information, health records or political opinions.

3. How We Collect Data

apk365 collects personal data through the following means:

• Direct submission: information you provide when registering an account, completing identity verification, making a deposit or contacting our support team.
• Automated collection: technical data collected automatically when you access the apk365 website or app, including your IP address, device identifiers, session timestamps and in-app behaviour.
• Payment processors: confirmation data returned by JazzCash, Easypaisa, Raast or your bank after a transaction is initiated. apk365 receives transaction references and status updates, not your full wallet credentials.
• Identity verification providers: when you submit documents for KYC verification, the verification provider returns a pass or fail result along with the verified data points. Original document images are handled by the provider under their own data security standards.
• Cookies and analytics tools: as described in Section 8, anonymised usage data is collected via cookies to help us understand how players use the platform and where we can improve the experience.

4. How We Use Your Data

apk365 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The key uses are:

• Account management: creating and maintaining your player account, processing your login, and keeping your profile up to date.
• Identity and age verification: confirming that you are aged 18 or above and that the identity you have provided matches the payment methods registered to your account.
• Payment processing: facilitating PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to your verified payment method.
• Sports betting and gaming: recording bets placed on cricket, PSL, T20 internationals, football and esports; settling game rounds; calculating and crediting winnings.
• Bonuses and promotions: verifying your eligibility for welcome bonuses, reload offers and seasonal promotions; tracking wagering progress; preventing bonus abuse.
• Fraud prevention and security: monitoring account activity for signs of multi-accounting, money laundering, bot use or other prohibited conduct.
• Responsible gaming: monitoring session data to identify patterns associated with problem gaming behaviour; delivering self-exclusion and deposit limit tools effectively.
• Customer support: processing your queries, complaints and disputes via live chat and email.
• Marketing communications: sending promotional offers and platform updates to users who have opted in. You can withdraw consent at any time.
• Platform improvement: analysing aggregated usage data to optimise app performance, fix bugs and develop new features relevant to Pakistani players.

5. Legal Basis for Processing

apk365 processes your personal data on the following legal grounds:

• Contract performance: processing is necessary to deliver the services described in our Terms and Conditions — including account management, payment processing and bet settlement.
• Legal obligation: certain processing activities — particularly identity verification and transaction monitoring — are carried out to comply with applicable anti-money laundering and fraud prevention requirements.
• Legitimate interests: fraud detection, platform security, responsible gaming monitoring and aggregated analytics are carried out on the basis of apk365's legitimate business interests, provided those interests are not overridden by your rights.
• Consent: marketing communications and non-essential cookies are only used where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the processing carried out before withdrawal.

6. Who We Share Data With

apk365 does not sell your personal data to any third party. We share data only with carefully selected processors and partners who provide services essential to operating the platform:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data required to initiate and confirm your PKR transactions.
• Identity verification providers: KYC and age verification partners receive the documents you submit for verification. They process this data under strict confidentiality obligations.
• Fraud and security vendors: third-party tools used to detect suspicious login activity, bot behaviour and multi-accounting receive device and session data in anonymised or pseudonymised form where possible.
• Game content providers: live casino studios and game developers may receive anonymised session data necessary to operate the game round. They do not receive your name, contact details or payment information.
• Cloud infrastructure providers: apk365's platform is hosted on secure cloud infrastructure. Hosting providers access server data only for maintenance purposes and are bound by data processing agreements.
• Legal and regulatory bodies: where required by applicable law or in response to a lawful request, apk365 may disclose personal data to relevant authorities.

7. Payment Data

Because apk365 processes real-money transactions in PKR, payment data is subject to additional care and handling procedures:

• apk365 never stores your full JazzCash or Easypaisa PIN, mobile banking password, or complete debit/credit card number on its servers.
• Payment initiation is handled by your chosen payment provider's own secure interface. apk365 receives only the transaction reference number and confirmation status.
• For withdrawal processing, apk365 stores your verified payment method identifier (e.g. your registered mobile number or account number) to ensure funds are returned to the correct recipient.
• All payment data in transit is protected by TLS encryption. Stored payment references are encrypted at rest using AES-256 or equivalent standards.
• If you believe a payment transaction has been processed incorrectly, contact our support team immediately. Do not share transaction PINs or OTPs with any third party, including apk365 support staff — we will never ask for these.

8. Cookies & Tracking

apk365 uses cookies and similar tracking technologies to provide a functional and personalised experience on our website and app. The types of cookies we use are:

• Essential cookies: required for the platform to function. These manage your login session, maintain your account state and enable secure navigation. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: anonymised data about how you navigate the site — pages visited, time on page, game sections accessed — helps us understand what works well and what needs improvement. This data is aggregated and never linked back to your individual identity.
• Preference cookies: remember your language, notification and display settings so you do not have to set them on every visit.
• Marketing cookies: only set if you have opted in to marketing. Used to deliver relevant promotional content about apk365 offers and to avoid showing you ads for promotions you have already claimed.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core platform features, but some personalisation features may not function as expected.

9. Data Retention

apk365 retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable legal and compliance obligations. Our general retention periods are:

• Active account data: retained for the full duration of your account being open plus a minimum of 5 years after account closure, to meet anti-money laundering record-keeping obligations.
• Transaction records: deposit and withdrawal records in PKR are retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: retained for the duration of your account and for the legally required period thereafter. Original documents are not retained beyond the verification process itself.
• Support communications: live chat logs and email correspondence are retained for 2 years from the date of the last interaction, or longer if a dispute remains unresolved.
• Marketing data: retained until you withdraw your consent to marketing, after which it is deleted within 30 days.
• Anonymised analytics data: may be retained indefinitely as it cannot be linked to an individual user.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity.

10. Security Measures

apk365 implements a layered approach to data security designed to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• TLS encryption in transit: all data exchanged between your device and apk365 servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: sensitive stored data including payment references and identity verification results are encrypted using AES-256 or equivalent standards.
• Access controls: internal access to personal data is restricted on a strict need-to-know basis. Staff with access to player data undergo regular security training.
• Two-factor authentication: apk365 supports 2FA for player accounts and enforces 2FA for all internal administrative access to production systems.
• Fraud monitoring: automated systems monitor account activity around the clock for anomalous behaviour, including unusual login locations, rapid bet patterns and payment irregularities.
• Security audits: apk365 conducts periodic security reviews of its platform infrastructure and third-party integrations.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security concern related to your apk365 account, please contact our support team immediately via live chat.

11. Your Rights

As a registered user of apk365 you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:

To submit a data rights request, contact our support team via live chat or email at [email protected]. We will acknowledge your request within 72 hours and provide a full response within 30 days. Some requests may take longer if they involve complex data retrieval; we will inform you if this applies.

12. Minors

apk365 is strictly an adult-only platform. We do not knowingly collect personal data from any individual under the age of 18. Our registration process includes date-of-birth verification, and accounts flagged as potentially belonging to a minor are suspended immediately pending a full identity review.

If you are a parent or guardian and believe that a minor in your care has registered an account on apk365, please contact us immediately at [email protected]. We will investigate the matter promptly and, where confirmed, close the account and delete all associated personal data in accordance with our data retention policy.

We encourage parents and guardians to use parental control tools available on Android devices to prevent access to gambling applications by minors.

13. Changes to This Policy

apk365 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, we will notify registered users by email or via an in-app notification at least 7 days before the new version takes effect.

The "Last Updated" date at the top of this page always reflects the current version. We recommend reviewing this Policy periodically, especially if you are a frequent user of the platform. Continued use of apk365 after the effective date of an updated Policy constitutes your acceptance of the revised terms.

Earlier versions of this Privacy Policy are available on request by contacting our support team.

14. Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way apk365 handles your personal data, please get in touch through any of the following channels:

• Live Chat: available 24/7 within the apk365 app and website. This is the fastest way to reach us — most queries are resolved in under 5 minutes.
• Email: [email protected] — for formal data rights requests, complaints or detailed privacy enquiries. We acknowledge all emails within 24 hours.
• FAQ: visit our FAQ page where we cover the most common questions about accounts, data and payments.

For formal data rights requests submitted by email, please include your registered email address and a brief description of your request. We may need to verify your identity before processing certain requests to ensure we do not disclose or delete data belonging to another person.